Use the Delivery Orders screen

This guide explains how to use the Delivery Orders screen in Saleculator. It applies to Saleculator 4.5 and later.

Open the Delivery Orders screen #

1. Sign in to Saleculator with a user who has permission to use Delivery Orders.
2. Open Delivery Orders from the menu.
3. The screen shows active delivery calls and delivery orders grouped by status.

Understand the screen areas #

• Call History shows incoming or manually created delivery calls.
• Pending Orders shows calls where an order has been taken but not billed yet.
• Ready for Delivery shows orders that are billed and ready to assign or complete.
• The phone entry area is used to enter a customer phone number or create a quick delivery call.

Create a delivery order when the phone number is known #

1. Enter the customer phone number using the keyboard or the on-screen numeric pad.
2. Press +.
3. If Saleculator finds the customer, it creates a delivery call linked to that customer.
4. If the customer is not found, select or create the customer when prompted.
5. The order screen opens so the cashier can add items and quantities.

Create a quick delivery order when the customer starts ordering first #

If the caller starts giving items before the cashier can ask for the phone number, use the quick delivery flow.

1. Leave the phone number field empty.
2. Press + on the keyboard or the on-screen numeric pad.
3. Saleculator creates a Customer pending delivery call.
4. The sales/order screen opens immediately.
5. Add the items and quantities while the customer is speaking.
6. Before billing or closing the order, Saleculator asks for the customer details.
7. Select an existing customer or create a new customer, then complete the bill.

Add or change the customer on a delivery order #

1. Open the active delivery order.
2. Click the customer button on the sales screen.
3. Search by phone number, search key, or customer name.
4. Select the customer and delivery address.
5. Continue with the order.

Bill and prepare the delivery #

1. Confirm all items and quantities are correct.
2. Click the billing/payment button.
3. If the order is still marked Customer pending, enter or select the customer before continuing.
4. Complete payment as required.
5. The order moves to the ready/assigned delivery flow.

Assign a driver #

1. Open the order from the ready delivery section.
2. Select the driver when prompted.
3. Confirm the assignment.
4. Saleculator records the driver against the delivery order.

Recommended cashier workflow #

• If the caller gives the phone number first, enter the number and press +.
• If the caller starts with the order, press + on an empty phone field and take the order first.
• Always complete customer phone and address details before billing or dispatch.
• Use the pending and ready sections to track orders that still need billing, driver assignment, or delivery completion.

Troubleshooting #

• If pressing + does not open the order screen, check that the current user has permission for Delivery Orders.
• If the customer is wrong, reopen the order and use the customer button to select the correct customer.
• If an order is locked, another terminal may already have that delivery call open. Ask the other user to close or unlock the call.
• If customer details are missing, Saleculator will stop billing until a customer is selected.